Policy - MSDesigns

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

I have listing for custom orders - if you have any questions please send a message and I can work with you on your order. Keep in mind that as these are hand made and involve methods that can't control an extremely specific outcome. All colors and patterns are very organic and one of a kind and for this reason custom orders cannot be returned.

Sizing details

All sizes are unisex meant to fit men and women.

Female Model wears: XS-M shirts/hoodies, L Hoodies/Shirts for slouchy fit | XS-S Joggers
Male Model Wears: M-L Shirts, Hoodies, Joggers. Size XL Shirts for Slouchy Fit

Gift wrapping and packaging

Gift Wrapping is available for a fee at checkout